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Frequently Asked Questions

Website Questions:

  1. How do I add items to my shopping cart?
  2. How do I delete items from my shopping cart?
  3. I can’t add items to my shopping cart. What do I do?
  4. What do I do if I forgot my password and can’t log onto the site?

Shipping Questions:

  1. How do I track my order and check the status?
  2. How soon will my order be shipped?
  3. When can I expect my order?

General Questions:

  1. How can I contact you directly?
  2. What do I do if there is a problem with my order?
  3. What is your return policy?
  4. When will I receive an email confirmation of my order?

  5. How do I add items to my shopping cart?

    Once you have selected the item(s) that you would like to add to your shopping cart, select the quantity you wish to order and then click the "Add To Cart" button to add the selected item(s) to your shopping cart. At this point, you can continue shopping or check out.


    How do I delete an item from my shopping cart?

    You may delete unwanted items from your shopping cart by clicking on the "X" button located on the right side of the item in your shopping cart.


    I can’t add items to my shopping cart. What do I do?

    If your browser is set to refuse "cookies", your shopping cart may report that it is empty. Our site uses "cookies" to keep track of the items in your shopping cart. If "cookies" is turned off, then the shopping cart feature will not work for you. Once you set your browser to accept "cookies", you will be ready to start shopping. To learn more about adjusting cookie settings, please refer to the help contents of your Internet browser and search for "cookies". You can also call us Toll free at (866) 531-6672 and we will be happy to assist you in placing your order.


    What do I do if I forgot my password and can not log onto the site?

    All passwords are case sensitive. Please retry entering your password. 

    If you forget your password, click on the "Forgot Password" link. Once you type in your email address, the prompt new login key will be sent to you. Click the link in the e-mail to sign in, and then change your password.

    If you still can not log on to the site, let us know by emailing us at customerservice@homelandsteaks.com and we will reset your password for you.

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    How do I track my order and check its status?

    Our site features live online order tracking. When you place an order, you will receive an email with your order confirmation which will contain a link so you can check on the status of your order. You can also go to the "My Account" section of our website and use your order number to check the status of your order.

    If you have any questions regarding tracking, please email us with your order number at customerservice@homelandsteaks.com or call us Toll free at (866) 531-6672.


    How soon will my order be shipped?

    We pride ourselves on prompt and accurate shipping for all of our orders. Depending on your selected delivery date, orders received by 3:00 P.M. Eastern Standard Time (EST) Tuesday through Friday will be shipped out the same day. Weekend orders and orders placed on Friday after 3:00 P.M. Eastern Standard Time (EST) will be shipped out on Monday.


    When can I expect my order?

    Your package will be delivered on the date you selected when you placed your order as long as there is no delays in shipping.

    Next Day/Expedited Delivery

    Fed Ex Next Day delivery between 10:30 A.M. - 12:00 P.M.Eastern Standard Time (EST) is available for an additional charge. At final checkout, you can select this shipping option and the cost will be automatically calculated for you. Please note that delivery times for UPS Next Day delivery by 10:30 A.M.- 12:00 P.M. Eastern Standard Time (EST) refer to business days only and excludes weekends and holidays.

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    How can I contact you directly?

    Contact us by phone at 1-866-531-6672 or by email at customerservice@homelandsteaks.com .

    Hours: Monday through Saturday 10:00 A.M. to 5:00 P.M. Eastern Standard Time (EST). 

    To Place an Order

    By Phone: Call us Toll free at (866) 531-6672 if you are calling from the U.S. or Canada. 

    Customer Service

    We are here to help! If you have already placed an order and have questions about it and require assistance from our Customer Care staff email us at customerservice@homelandsteaks.com.

    By Phone: Call Customer Service Toll free at (866) 531-6672.


    What do I do if there is a problem with my order?

    If you have an issue, we want to make it right! Please email us at customerservice@homelandsteaks.com with a description of your specific question or issue. We work to answer all emails and voice mails within 24 hours of being received. Call us Toll free at (866) 531-6672 and we will be happy to assist you.


    What is your return policy?

    Due to the nature of our business and the products we offer, items purchased through the www.homelandsteaks.com website can not be returned. If your order is spoiled or damaged due to negligence by Homeland Steaks, we will replace it free of charge. All concerns must be received within 48 hours of delivery.

    If you receive an order that you suspect is spoiled, please provide documentation through photograph and contact us immediately. Please do not discard of any suspected spoilage or damaged products until a representative here at Homeland Steaks is contacted. We may request that you return them to us for inspection.

    Here at Homeland Steaks, we offer nearly all perishable products. Shipping all of our products in the freshest condition takes thought and careful planning. We have come up with our own fresh gel pack system that keeps perishable items cool through transit for up to 48 hours. We take care to arrange your products in specialized boxes designed to keep your order in the freshest possible condition upon arrival.


    When will I receive an email confirmation of my order?

    You will receive an email confirmation within a few minutes of placing your order on our website. If you do not, please let us know and we will resend your confirmation.

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